Archive for January, 2009

Why do customers choose/not choose you?

January 27, 2009

It’s essential to know why customers say “yes” to you and…equally so…why customers say “no.”

These are two important questions in our strategic evaluation, when we’re assessing a new client’s current situation and as part of our periodic evaluations and strategic planning. 

Without knowing the answers to both questions, all that is communicated through marketing and sales is vulnerable and potentially handicapped. Yet, it’s common to see these questions have not been asked, at least for some time.

Do you know why people are saying “yes” and “no” to you?

When was the last time you asked?

Gain Market Share Now – Part 4

January 22, 2009

The curtain opens at Carnegie Hall and each of the 12 members of the Big Apple A Cappella Choir takes a deep breath, preparing to fill lift their voices in song and delight the audience with a performance worthy of a standing ovation. Yet the audience is instantly overwhelmed with confusion. The singing has begun but everyone is out of key in a perplexing mess no one could possibly describe as music. Each member is singing a different song.

Ideally, each member of the choir sings a part of the same song that harmonizes with and supports the other singers.

The same is true with the different parts of your marketing, and never before has it been more important for marketers and fundraisers to take this, the sixth step towards gaining market share now:

6.  Increase the integration of all marketing actions and initiatives with your website and Internet marketing.

Time and again I’ve seen the results of a campaign (whether it’s only a direct mailing or a multi-media program) being strengthen by incorporating the client’s web site, as well as the use of other media. And frequently I’m seeing marketers and fundraisers not taking the time or steps to combine their most powerful communications tools.

At the heart of the rationale for integration are three parts:

  1. Improved results
  2. Increased efficiencies
  3. Strengthening of the brand

With huge populations turning first to websites to garner information for the decisions they make and as the place where they take action, it’s essential to make Internet marketing a core, foundational part of every marketing component.

Is your organization fully integrating all marketing, sales or fundraising assets?

 

You Know What?…

January 9, 2009

It’s a chilling 20 degrees right now and many furnaces are hard at work here in New England.

What’s more important to oil-heat customers than reducing our dependance on foreign oil? According to our research…

  • Oil that burns cleanlier
  • Oil that is more environmentally friendly
  • Oil that keeps the burner components cleanlier

Are you surprised?